Beddo Shipping Policy
At Beddo, we understand that receiving your new furniture and mattress is an exciting moment. We strive to make the delivery process as smooth and transparent as possible. Because our furniture is handcrafted with care by skilled artisans, and not mass-produced, shipping times can vary. This policy outlines our shipping procedures, timelines, and responsibilities to ensure you are well-informed about what to expect.
Furniture Shipping
We ship our handcrafted furniture to all major cities across the country. Each piece is meticulously created to order, reflecting the dedication and skill of our artisans. This bespoke approach means that our furniture is not readily available for immediate dispatch. The creation and finishing process takes time, ensuring the highest quality product reaches your home.
Production and Delivery Timeline: Due to the handcrafted nature of our furniture, please allow 4-6 weeks for delivery from the date of order confirmation. This timeframe accounts for the crafting process, quality checks, packaging, and transit time to your location. While we make every effort to adhere to these timelines, unforeseen circumstances or logistical challenges may occasionally cause delays. We will, of course, keep you informed of any significant changes to your expected delivery date.
Delivery Process: Once your furniture is ready for shipment, we will contact you to schedule a convenient delivery date and time. We partner with reputable shipping carriers experienced in handling delicate furniture items. Our delivery team will carefully unpack and, if applicable, assemble your furniture in your home. Please ensure that the delivery area is accessible and clear of any obstructions.
Missed Deliveries: We understand that unforeseen circumstances can arise. If you are unable to receive your furniture on the scheduled delivery date, please contact us as soon as possible to reschedule. However, please note that rescheduling may incur an additional delivery charge. This charge covers the cost of redelivery and ensures our delivery team’s time is compensated. We encourage you to communicate any potential scheduling conflicts proactively to avoid these charges.
Delivery Confirmation: Upon delivery, please inspect your furniture carefully for any damage or defects. Sign the delivery confirmation only after you are completely satisfied with the condition of your items. If you notice any issues, please note them on the delivery receipt and contact our customer service team immediately. We will work swiftly to resolve any problems and ensure your complete satisfaction.
Mattress Shipping
We also ship our mattresses to all major cities nationwide. Unlike our handcrafted furniture, mattresses are typically in stock and ready for quicker dispatch.
Delivery Timeline: For mattress orders, please allow 3-7 business days for delivery from the date of order confirmation. This shorter timeframe reflects the availability of mattresses and streamlined shipping processes.
Delivery Process: Similar to furniture deliveries, we will contact you to schedule a convenient delivery date and time once your mattress is ready to ship. Mattresses are typically delivered directly to your doorstep.
Missed Deliveries: If you miss your scheduled mattress delivery, an additional delivery charge will apply for rescheduling. Please contact us promptly to arrange an alternative delivery time to minimize any inconvenience.
Delivery Confirmation: Upon delivery, please inspect the mattress packaging for any signs of damage. If you notice any issues, please refuse the delivery and contact our customer service team immediately.
General Shipping Information
Shipping Costs: Shipping costs for both furniture and mattresses will be calculated at checkout based on your location and the size/weight of your order. These costs will be clearly displayed before you finalize your purchase
Shipping Restrictions: While we ship to most major cities, there may be certain remote or difficult-to-access locations where delivery is not possible or may require special arrangements. If you are unsure whether we ship to your area, please contact our customer service team before placing your order.
Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment online.
Customer Service: For any questions or concerns regarding our shipping policy, please do not hesitate to contact our friendly customer service team. We are here to assist you and ensure a positive experience with Beddo.
We appreciate your business and look forward to delivering your beautiful new furniture and/or mattress to your home!
We offer absolutely free delivery on all furniture and mattress orders. However, missed deliveries will incur a redelivery fee. Â
