Beddo Furniture and Mattress Exchange Policy
At Beddo, we strive to provide high-quality furniture and mattresses that meet your expectations. We understand that sometimes issues may arise, and we have established an exchange policy to address these situations fairly and efficiently. Please read this policy carefully to understand your rights and responsibilities.
General Policy:
Beddo furniture and mattress items are sold with the understanding that sales are final. We do not offer refunds or returns for reasons such as a change of mind, incorrect measurements, or dissatisfaction with the product’s aesthetic after delivery. Our commitment is to ensuring you receive a product that meets our quality standards and arrives in good condition.
Exchange Eligibility:
Exchanges are only granted under specific circumstances:
Recognizable Quality Issue: If your furniture or mattress exhibits a significant manufacturing defect that impairs its functionality or appearance, you are eligible for an exchange. This includes issues such as structural damage, significant flaws in the finish, or components that are missing or non-functional. Minor imperfections inherent in handcrafted items are not considered quality issues.
Damage in Delivery: If your item arrives damaged due to mishandling during shipping, you are eligible for an exchange. It is crucial to inspect your furniture or mattress thoroughly upon delivery and note any damage on the delivery receipt before signing. Photographic evidence of the damage is also highly recommended.
Exchange Process:
Contact Customer Service: If you believe your item qualifies for an exchange due to a quality issue or delivery damage, contact our customer service team immediately. Provide your order number, details of the issue, and photographic evidence if applicable.
Assessment: Our customer service team will assess your claim and may request additional information or documentation. For quality issues, we may arrange for a technician to inspect the item in person. For delivery damage, the photographic evidence and delivery receipt notation will be crucial.
Exchange Approval: If your claim is approved, we will arrange for the exchange of your item.
Exchange Options: We will, at our discretion, offer one of the following exchange options:
Replacement: We will replace the defective or damaged item with a new one of the same model and specifications.
Repair: If the issue is repairable, we will arrange for the item to be repaired to our satisfaction.
Alternative Product: In certain circumstances, we may offer an exchange for a different product of equal or lesser value. If you choose a more expensive item, you will be responsible for paying the price difference.
Exclusions: This exchange policy does not cover:
- Normal wear and tear.
- Damage caused by misuse, negligence, or improper care.
- Damage caused by unauthorized repairs or modifications.
- Minor cosmetic imperfections that do not affect the functionality of the item.
- Issues related to personal preferences (e.g., color, fabric choice) after delivery.
- Important Considerations:
Timeframe: Claims for quality issues or delivery damage must be made within a reasonable timeframe, typically within 48 hours of delivery. Contact customer service as soon as you discover an issue.
Original Packaging: If possible, retain the original packaging for the item until the exchange process is complete. This will help protect the item during transit.
Responsibility: Beddo is responsible for the cost of shipping the exchanged item. However, you are responsible for ensuring the item is properly packaged for return shipping to prevent further damage.
Final Decision: Beddo reserves the right to make the final decision regarding all exchange claims.
We are committed to providing you with quality products and excellent customer service. This exchange policy is designed to address legitimate concerns while ensuring a fair and sustainable business practice. If you have any questions, please do not hesitate to contact our customer service team.
